Remote Support

One of the blessings of the computer world is Remote Support. We can connect to a computer anywhere in the world, as long as they have internet access. This allows us to troubleshoot computers, install software, and fix issues with which the customer needs help, including things like screen savers, desktop backgrounds, email issues, and power settings.

Our remote software is from a company called Simple-Help, a first class, secure remote support program.
It allows us to securely access your computer remotely to help you with you computer repair problems.

It all starts with you calling us at 256-575-0041. We will instruct you to click on the support button to go to the support download page.

Remote Support

Remote Support

This will let you download the temporary program to allow me to connect with your computer to repair your computer problem. When we disconnect, the connection is gone. You will have to again run the program and allow the connection before we can provide more remote support.

When you click on the support button it will take you to the support download page.

download remote support

download remote support

Once you have downloaded the file, open your downloads and click on The Robert_Support-windows64-online.exe file to make it run.

Robert remote support

Click on Robert remote support

Next step will be to read and accept the required disclaimer.

accept disclaimer

accept disclaimer

One more step – put your info in. Your name, your business name (residential customers can leave this one blank), and your telephone number. Now please click on the secure Submit button.

your information

your information

After that, we will be able to help you with the problem you have.

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The next question you will ask is how much does it cost?

Normally we have a $5 minimum policy. So, for the first 5 minutes the charge is $5. Once past the first 5 minuets it is $1 per minute. Many problems and issues are resolved very quickly, saving you money.
If the job is to clean up an infection remotely, that can take hours, and we usually charge a flat price for that. Be sure to ask if you have any questions.

We take credit cards through the PayPal interface.
We also accept checks for payment.

All payments are due when services are rendered.