We charge $65 per hour when on-site from the time we arrive until the time we are done and leave.* (Sunday is an exception. It is set aside for the Lord; if you feel you have an urgent need for work on Sunday, it will be billed double the normal rate. You may call and schedule an appointment for the next week at no charge on a Sunday. If I do not answer, please leave a voice mail.) For this side of Huntsville, I have rolled the driving time into the price so it’s $90 for the first hour and $65 per hour after that.
A driving time fee is added when the customer is outside Scottsboro city limits (see map below).
When accessing your computer remotely for assessment or repair purposes, we charge $35 for the first fifteen minutes (minimum charge). Once past the first 15 minutes, it is $65 per hour. Many problems and issues are resolved very quickly, saving you money. Ask us about prepayment plans that allow you to receive special rates.**
We will email you a bill for the services rendered at the end of the session. (If the session includes multiple computers, you may give one email address to which all invoices can be sent.) Our remote program removes itself from the computer to which we are connected after we finish. Our support page is where you will go to begin the connection; please call first.
**We will charge the prepayment rate when you pre-pay five hours or more.
All charges are due when the work is done unless we agree otherwise before beginning work.
Most of our regular customers who use our remote services pre-pay, and we have a site where they can log in and see the credits and a brief description of the work that was done. When the time gets down to a few hours, we notify them and they purchase more time. This saves them from having to write a bunch of little checks. (You can call or send an email requesting the remote support.) If you are interested in this solution for your business, please contact us.
We are on call 24 hours.
If you need us to come on-site, it normally has to be scheduled. If it is a dire emergency, we normally can call customers and reschedule appointments to get over there and take care of the on-site emergency that day. We carry a laptop and have mobile internet access available to us. This allows us to access remotely once we are free to do so. (Sunday is set aside for the Lord. If you must have a service call on Sunday, rates are doubled.)
You can reach Robert on his cell at 256-520-7327, or at home at 256-575-0041. Our email is firstname.lastname@example.org and the cell receives email and text messages.